Frequently Asked Questions
Order & Shipping
How long does shipping take?
Delivery times vary depending on your location. Most orders are processed within 1-3 business days and arrive within 5-10 business days after dispatch.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times depend on the destination.
Can I track my order?
Yes, once your order is shipped, you’ll receive a tracking number via email to monitor its progress.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unworn and undamaged items. Please ensure the shoes are in their original packaging.
How do I initiate a return?
Visit our Returns Center at daniel-shoe.com to start the process.
Are return shipping costs covered?
Customers are responsible for return shipping fees unless the item is defective or incorrect due to our error.
Product & Sizing
How do I choose the right size?
Refer to our detailed sizing guide at daniel-shoe.com for accurate measurements.
Are your shoes true to size?
Most styles run true to size, but we recommend checking the specific product page for fit notes.
Do you offer wide or narrow widths?
Select styles are available in varying widths. Filter by width options on our website.
Payments & Discounts
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, Amex), PayPal, and select regional payment options.
How can I apply a discount code?
Enter your code at checkout in the “Promo Code” field and click “Apply.”
Do you offer student/military discounts?
Yes! Eligible customers can verify their status through our partner program for exclusive discounts.
Care & Maintenance
How should I care for my shoes?
Use a soft brush or damp cloth for cleaning. Avoid harsh chemicals. Leather-specific care tips are on our blog.
Can I waterproof my shoes?
Some materials benefit from waterproofing sprays. Check the product description for recommendations.
Miscellaneous
Do you have physical stores?
We operate exclusively online at daniel-shoe.com for a wider selection and competitive pricing.
How do I contact customer service?
For inquiries, please use the live chat or contact form on our website.
Where are your products made?
Our shoes are crafted in ethically audited factories across Europe and Asia.